Premier Fitness/PhysioMed Upper James Hamilton

I visited the Upper James facility on Friday last week. Again I was there around 8am.  Click here to view a map of the facilities

Please note this map indicates a pool, in actuality the area shown as the pool is the womens only and aerobics area.

Customer Service

When I arrived I noticed no one was attending the front desk. Again, this desk is quite expansive. I used the card scanner for my card and when thru the gate.

Staff

There was a staff member in the womens changeroom. She was cleaning and said good morning to me as I entered. When I went upstairs to the main gym I found three personal trainers busy with sessions. I checked again on the front desk, and now there were two staff members attending. Overall, everyone seemed very happy to be there.  

Changerooms

The changerooms at this location are very cool. Although I didn't like the lockers themselves as they were outdated, many were dented and in need of repainting. The changeroom itself was really nice. Lots of mirrors. Lots of privacy with the locker areas divided into nooks. The washroom facilities were totally cool! Each was its own room with sink and toilet. The showers had a public-type area, similar to most other gyms I've been in, but there were also about 4 private shower rooms. Each room had a sink, toilet and shower. This type of setup allows for total privacy. For those of you who are shy about changing and showering in a public facility, this type of setup is ideal. Overall, the changerooms were quite clean.   

Classes

The aerobic studio is part of the womens only area and is adjacent to the womens changeroom. I used this area to warm up. I found the floor in the studio was a bit gritty, the floor itself needed a re-finishing done to it. There was not a class running while I was there and I did not see any schedules posted. 

Personal Trainers

As mentioned earlier, there were 3 PT at this gym at 8am on a Friday. Kudos to them!! They seemed to have a good repoire with their clients and were totally focused on their job.

Hours & Parking

This location is open:

Mon - Thurs Fri Sat Sun

5am - 11pm 5am - 10pm 8am - 6pm 8am - 6pm

Parking is shared at this location. I could see the building from Upper James street, it is inset quite a ways back from United Furniture Warehouse and Eastside Marios. You will need to enter at the Furniture Warehouse entrance and follow the driveway all the way to the back to find the building and parking. There is also parking further behind the building.

Special Features

I did not see any unique features at this location, no pool and no boxing studio. However, the changerooms did have individual sauna rooms. Another feature which I have only seen at this location thus far is that the aerobic machines; treadmills and elipticals are high-end equipment each sporting its own TV screen which you can watch programs or listen to music. There was a place to plug in headphones if desired. Some members will probably appreciate this type of added feature. I might be weird in that I actually like to look around a bit while I'm on the treadmill, and found the screens were in the way. But thats just me!   

Overall

Overall, my first impression of this location was favourable. I felt the gym was well kept and provided some unique and personal features that would appeal to many members. The equipment seemed to be well maintained, something that I am finding many gyms are not so good at. The atmosphere was bright and airy. Again the large windows at the front of the building are great for allowing in natural light and giving the gym a bright glow.

I would definitely go back to this gym again. 

As always, I welcome all comments, suggestions and ideas

don't sweat the small stuff

Premier Fitness/PhysioMed Fitness Upper Wentworth Hamilton

As most of you have already heard or read, Premier Fitness/Physiomed Fitness is currently undergoing some structural problems. However that being said, its not my purpose to comment on the organizations but rather on the services they provide.

As a member of this club I have been able to experience many aspects of their services.

Here is a quick run-down of this particular facility which is located on Upper Wentworth Street Hamilton. Click here to view a map of the facilities

Customer Service

My first visit to this location was about three weeks ago. There was one person at the front desk who greeted me and helped me scan my new bar coded member card. On my second visit, I asked about the boxing studio. She advised me that I would need a key to use the studio and I could get the key here at the front desk. She was friendly and helpful.

Staff

After three weeks of visiting this location, I have not seen alot of staff. At most, there have been two people at the very large and expansive front desk. Inside the gym, I saw two trainers. I usually visit early in the morning, between 8am and 10am. I saw one class in session on one of the days I was there. Oddly, much unlike the Brant Street location, this facility did not have any literature at the front desk.

Changerooms

The changerooms are large and well lit. The overall appearance is one of a more upscale styling. The washroom stalls have large wooden doors. The shower area needs some TLC. One of the stalls has been noted out of order for some time now. I tried to use the neighbouring stall but was unable to get any hot water at all. My second choice had hot water but needed a good scrubbing. The saunas looked nice, but I have not seen anyone use them yet.  

Classes

The aerobic studio is upstairs adjacent to the main gym. Its very nice in appearance. Well lit and somewhat clean. It seems to be under utilized as I have only seen one class in session in the morning during the three weeks I have been going to this location. The main gym has no specified stretch area and I've noticed many members use the empty aerobic studio for this purpose.

Personal Trainers

Again, I have only seen a couple personal trainers in the main gym. They do not stand out from the other gym members on first glance.

Hours & Parking

This location is open:

24 hrs 7 days per week

Parking is not shared at this location, they have their own lot for members. My early morning visits always find plenty of spaces available.

Special Features

Just beyond the vast front desk, there is a lap pool at this location. The pool seems nice, has two lanes and I have seen a few members using this feature. The women's only area, which is located directly off of the women's changeroom is very small, very dark, and very crowded with machines. The ceiling is low and gives the appearance of working out in your basement. I choose not to use this part of the gym. The main gym is very bright, and has a nice window filling the entire front wall of the building. The boxing studio has a boxing ring; mini-sized. Overall, the studio is small and seems packed with way too many bags. Unfortunately, this location keeps the boxing studio locked so its virtually inaccessible unless you've asked for the key at the front desk upon arrival. 

Overall

Overall, I really like the atmosphere in the main gym area at this location. There are plenty of treadmills and ellipticals available and a wide variety of weight machines. Maybe a bit more staff presence in the gym would be helpful to members. And a bit more cleanliness in the changerooms/showers.  

As always, I welcome all comments, suggestions and ideas

don't sweat the small stuff

GoodLife Fitness Upper James St Hamilton

I have visited this location only once in the past month. I will update my review with additional insights when I have visited a few more times. In the meantime, below are my initial impressions of GoodLife Fitness at Upper James Street in Hamilton.

Customer Service
The front desk staff were very friendly when I first arrived. I explained that I wanted to try out the gym and they asked me to wait while they found a representative to meet with me. I waited about 5 mins. The young man I spoke with was very candid and well spoken. He was very knowledgeable about the services and facilities at Goodlife. After the initial introduction he gave me a quick tour of the facilities.

Staff

The staff at this location are very friendly. The front desk had 2 or 3 people attending. The office seemed a bit bare, with only one person attending. I saw a couple staff in the main gym area although they did blend in with everyone else. As a new visitor I wasn't sure where to find everything, and unfortunately could not find anyone to ask either. 

Changerooms
The women's changerooms seemed very small and cramped, considering the size of the gym itself. Open lockers were a challenge to find on a Saturday afternoon. Perhaps I was there during the busy time!

Classes

I personally have not attended a class here yet. I will update this portion when I have experienced a class. However, I have noted that class schedules are posted and handouts are available at the front desk. There was no class running while I was there that day.

Personal Trainers

I saw a couple personal trainers in the main gym area. They were hard to recognize as they did not stand out from the other gym members.

Hours & Parking

Open	Close
Monday	5:00 AM	11:59 PM
Tuesday	12:00 AM	11:59 PM
Wednesday	12:00 AM	11:59 PM
Thursday	12:00 AM	11:59 PM
Friday	12:00 AM	10:00 PM
Saturday	7:00 AM	6:00 PM
Sunday	7:00 AM	6:00 PM

I found the hours puzzling. Since it seemed they were busiest on the weekend, staying open longer during those days made more sense to me.
This location shares parking with many other retailers. You can park in the front of the plaza, which also has Zellers and Fortinos OR you can park in behind, which is shared with the Mandarin.
Special Features

The aerobics room was upstairs, away from the main gym area. This location does not offer a women's only section. They do have an area for boxing, its about 10' X 10' around a very old and well-worn bag. Just one single bag. I was unable to find any skipping ropes.
They also have a stretch area centrally located in the main gym. Daycare services are available at the front desk area.   

Overall

 Overall, this location was fair. It could be a personal preference, but I disliked how the gym was basically just one big open room. I found the lighting very dark. Surprisingly, this location was extremely busy while I was there on a Saturday afternoon. It was tough to get access to some of the weight machines, although they have dozens of treadmills and elliptical. There seemed to be an open area at the front just beyond the desk that was not utilized. I would be willing to go back to this location and check it out a bit more.    

As always, I welcome all comments, suggestions and ideas

don't sweat the small stuff

Premier Fitness/Physiomed Fitness Brant Street

As most of you have already heard or read, Premier Fitness/Physiomed Fitness is currently undergoing some structural problems. However that being said, its not my purpose to comment on the organizations but rather on the services they provide.

As a member of this club I have been able to experience many aspects of their services.

Here is a quick run-down of this particular facility which is located on Brant street in Burlington Ontario. Click here to view a map of the facilities

Customer Service

My experience with this club has been that the customer service is very good. There is always someone available to answer questions and they do so in a friendly manner. A possible improvement would be to have a few more staff on hand at the front desk and office who are knowledgeable in all of the programs and services as sometimes you are asked to wait for someone to return from lunch.

Staff

The staff at this location are all very friendly and helpful. Its not difficult to find a staff member and often if they are unsure of what you are asking, they will find someone who can help you. Staff members seem to be happy to be there, which in my opinion, really adds to the atmosphere of the entire club.

Changerooms

I obviously cannot comment on the mens changerooms, however the womens changerooms are moderately sized and reasonably clean. The changeroom and shower facilities have been upgraded this past fall and the new facelift they received was very well done. Lockers are clean and plenty-full, although if you visit after 6pm, the place is quite busy and sometimes you have to look for awhile to find an open locker.

Classes

I personally have not attended a class here yet. I will update this portion when I have experienced a class. However, I have noted that class schedules are posted and handouts of these are available at the front desk. I have also noted that the classes appear quite popular for members and are well attended.

Personal Trainers

Again, I have to say that the staff at this location are A+. They are well trained and knowledgeable. I've gone into a personal training session and asked for a specific workout, for example: butt and gut. And let me tell you, I got what I asked for!!!!! Myself, I have a small issue with one knee and when I told the trainer, he was able to tailor the workout so that I was still working all muscle groups but in a manner that did not put stress on my knees. My only suggestion would be to have more trainers available at more times throughout the day. I found trying to schedule an early morning session was very difficult.

Hours & Parking

This location is open:

Mon - Thurs Fri Sat Sun

5am - 11pm 5am - 9pm 8am - 5pm 8am - 5pm

The parking is shared with other retailers, including a Silvercity theatre. Depending on the time you arrive, sometimes you have to park fairly far away. Which honestly shouldn't be a problem considering you are going to work out.

Special Features

Brant Street has an awesome boxing studio. It is very large, bright and clean. There is room for up to 6 bags, including a speed bag. Classes are available in boxing, kickboxing and Brazilian Ju Jitsu. I like the mezzanine setup for the ellipticals and treadmills; which overlook the main gym area. The women's only area is large, bright, clean and well maintained.

Overall

Overall I have been quite happy with the services provided at this gym. I know that my experience has not been shared by all members. However, as someone with 10 years in customer service, I also know that some customers cannot be satisfied no matter what you say or do for them. In addition, I am unable to comment on membership fees. Like most services, fees vary depending on the location, type of service and special promotions offered. Lastly, I don't like numerical ratings, they really don't tell you anything useful, so I won't be providing that type of system here on my blog.

As always, I welcome all comments, suggestions and ideas

don't sweat the small stuff

Welcome to the GTA Fitness Reviewer

Did you know that there are literally hundreds of fitness clubs and fitness franchises in Ontario? And did you know that there is very little good, reliable, unbiased reviews available?? Likely if you've ended up here, you have discovered that!

As a fairly new health and fitness enthusiast, I would like to share with you, through this blog, my real life experiences and humble opinions and ideas on fitness clubs in the GTA and Hamilton Niagara area.

Each day that I go to a gym, I will post my workout experience from that day. My intention is NOT to diss any gym or franchise, but rather to express my honest experiences and my impressions and ideas.

Please visit my About Me page to read more about, well......me!!
I welcome all comments, questions and opinions. Speak freely and speak often.
Together, we can help improve the fitness industry which in turn will improve our quality of life.

Always remember; don't sweat the small stuff!!